1. Returns & Exchanges
- We accept returns and exchanges within 30 days of receiving your order.
- To be eligible for a return or exchange, the item must be in new, unused condition with all original tags and packaging.
- For exchanges, you may request a different size, color, or another item of equal or lesser value.
- Personalized or custom items are non-returnable unless they arrive damaged or defective.
2. Process
To initiate a return or exchange:
- Contact our customer service team at jewelsshoreonline@gmail.com with your order number and the item(s) you wish to return or exchange.
- Our team will guide you through the process and provide you with a return shipping label.
Once your return or refund request has been accepted, The refund amount will be credited within 7-21 days to your bank